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August 11, 2020
First Resource Bank: It’s All About Relationships
The level of partnership that has been established with Blue Dog Printing & Design is a reflection of the relationships that are shared with all of First Resource Bank’s customers—it’s what makes them unique. They understand small businesses because they are one. They’ve spent the last 15 years building a bank that caters to the needs of the local community and have done it by focusing on customer satisfaction.
There is no one who knows this sentiment better than CEO, Glenn Marshall. He states, “The survival of many small businesses in our community depended upon the PPP loans. Behind every loan that we helped secure, was a team of people whose jobs were protected. Behind every job was a family that relies on that employee. I’m incredibly proud that through the efforts of the First Resource Bank team, we were able to help over 5,000 families survive this crisis.”
It’s evident—at First Resource Bank, it’s all about the relationships. Whether you are a small business owner or not, give the bank a call to discuss your needs. They look forward to getting to know you! “As a small family-owned business, having a great banking relationship is essential. The great thing about First Resource Bank is their people—which is why we have been a customer for 15 years. When the PA Governor shut down business, we were terrified—how would we pay our employees (whom we consider our family), our rent, our vendors, our mortgage? We reached out to Lisa Donnon, the bank’s Chief Lending Officer—she spent the better part of an hour on the phone with us formulating a plan, providing some marriage counseling, and most importantly, reassuring us that First Resource had our back.
We spoke with a lot of other small business owners who were frustrated with the PPP process. For us, it could not have gone smoother. Jack Ellis, West Chester Market Manager, reached out to us on a Saturday afternoon to let us know that the application was available. He called back at 8:00pm with a loan number. Not many bankers are working on a Saturday night. The PPP funds carried us through the last eight weeks by allowing us to pay our rent and our employees, who have families to support. First Resource Bank has been terrific—a lot of companies are proclaiming that “we’re in this together,” but in the case of FRB, they really mean it.”
Bill & Debi Friedman, Owners of Blue Dog Printing & Design.